Hi Amanullah, their is form HPD: Setting where you mention the auto close date:
And based on the Auto Close Day set on this file. Auto closed time is set on the HPD form. And an escalation runs which check is the timestamp is <= Timestamp.Set the status to Closed with the Clsoed code Regards Rajesh ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Wednesday, June 09, 2010 1:15 PM To: [email protected] Subject: ** Hi there Version 7.1 According to BMC Remedy "If you leave an incident as resolved, after 15 days the Incident Management application closes the incident." My requirement is "If you leave an incident as resolved, after 5 days the Incident Management application should close the incident" What Changes or configuration required to do this. Thanks in advance Thanks & Regards Amanullah Software Consultant DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
