Hi, you can create a filter if the status changed to closed and the user not aresclator then error messag
On Sun, Jun 13, 2010 at 8:28 AM, IT (Amanullah Bashir Ahmed) < [email protected]> wrote: > ** > > Hi Enslin, > > Thanks for your response. One more thing is if I want to stop all users to > close the incident. My concern is incidents should close only using Auto > Close Resolved escalation. Now in my company users can close the incidents > but I am interested users would not be able to close the incidents manully, > what should I do? > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Enslin Van Blerk - MWEB > *Sent:* Wednesday, June 09, 2010 3:22 PM > > *To:* [email protected] > *Subject:* > > > > ** > > Hello Amanullah > > > > I think the only way in 7.1 is to change the escalation > HPD:INC:AutoCloseResolved > > > > > > > > Regards > > *Enslin* > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *IT (Amanullah Bashir Ahmed) > *Sent:* 09 June 2010 09:45 AM > *To:* [email protected] > *Subject:* > > > > Hi there > > Version 7.1 > > According to BMC Remedy “If you leave an incident as resolved, after 15 > days the Incident Management application closes the incident.” > > My requirement is “If you leave an incident as resolved, after 5 days the > Incident Management application should close the incident” > > What Changes or configuration required to do this. > > > > Thanks in advance > > > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > > > > > DISCLAIMER:"This e-mail message including any of its attachments is > intended solely for the addressee(s) and may contain privileged information. > If you are not the addressee or you have received this email message in > error, please notify the sender who will remove your details from its > database. You are not authorized to read, copy, disseminate, distribute or > use this e-mail message or any attachment to it in any manner and must > delete the email and destroy any hard copies of it. This e-mail message does > not contain financial instructions or commitments of any kind. Any views > expressed in this message are those of the individual sender and do not > necessarily reflect the views of Emirates NBD PJSC, or any other related > subsidiaries, entities or persons." > ------------------------------ > > > > [image: Image removed by sender. footer > (34K)]<http://www.mweb.co.za/productsservices/> > > This electronic communication and the attached file(s) are subject to a > disclaimer which can be accessed on the following link: > Disclaimer<http://www.mweb.co.za/disclaimer> > - or copy the following URL into your browser - > http://www.mweb.co.za/disclaimer. If you are unable to view the > disclaimer, please contact [email protected] <[email protected]> for a copy. > ------------------------------ > > > > > > Click > here<https://www.mailcontrol.com/sr/B4uowgzFysLTndxI!oX7Uh9iEAmzBfig7Anw9AKmMZ3Q99eHvsBI2bRzee+SpLSuDBz2Xpkfl95EcZNy6HxKug==>to > report this email as spam. > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_attend > WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- BR, Hany _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
