We are currently running 7.5
We have an integration to the H.R. system which feeds the people records. Users
that are submitting incidents are often mistyping customer names and therefore
not finding a match in the people record, so they proceed to create a ticket by
"proposing" a new people record. Is there a way to disable that ability? So
that in order for a ticket to be submitted, the people record MUST be enabled
in Remedy already?
Thank you
Vi
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