Thanks. Anybody done this?
On Jun 11, 2010, at 6:06 PM, Roger Justice <[email protected]> wrote:
** There is no way OOTB you would have to do a customization.
-----Original Message-----
From: Vianna Vianna <[email protected]>
To: [email protected]
Sent: Fri, Jun 11, 2010 1:41 pm
Subject: disabling the ability to propose people records
** We are currently running 7.5
We have an integration to the H.R. system which feeds the people
records. Users that are submitting incidents are often mistyping
customer names and therefore not finding a match in the people
record, so they proceed to create a ticket by "proposing" a new
people record. Is there a way to disable that ability? So that in
order for a ticket to be submitted, the people record MUST be
enabled in Remedy already?
Thank you
Vi
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