Thank you David, that explains it all very succinctly.

Rgds

Kevin Rutenberg
Remedy Application Consultant




> Date: Mon, 14 Jun 2010 11:31:26 -0500
> From: [email protected]
> Subject: Re: Default ARS 7.5 server license and Trail license?
> To: [email protected]
> 
> A trial license is a fully functional license with no restrictions on number 
> of users, number of records, or ability to activate the licenses for other 
> applications.  It is the equivalent of a production license except that is it 
> time limited - i.e. it stops working after a certain amount of time.
> 
> An _unlicensed_ server has a limit of the 3 fixed users you mention, a 
> restriction on the number of records and will not enable other application 
> licenses from being entered.
> 
> Therefore, if you are doing a trial of ITSM, you will need the trial server 
> license.  You'd be unable to use ITSM with an unlicensed AR System server.
> 
> -David J. Easter
> Sr. Product Manager, Enterprise Service Management
> BMC Software, Inc.
>  
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
> 
> -----Original Message-----
> From: Action Request System discussion list(ARSList) 
> [mailto:[email protected]] On Behalf Of K Rutenberg
> Sent: Saturday, June 12, 2010 12:15 PM
> To: [email protected]
> Subject: Default ARS 7.5 server license and Trail license?
> 
> I have received a AR Server license valid for 6 months. I think its a Trial
> license.
> 
> My system is Windows 7, MSSQL 2008, ARS 7.5
> 
> What is the difference between the default server licence that gives you 3
> fixed licences and this trial liense.
> 
> Does the default server license allow full control via User tool to ITSM
> suite app as well if that is installed?
> 
> I read one needs both a server AND app licence for this?
> 
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