Your Remedy Password is encrypted and stored in the Windows Registry. You can try clearing the cache files that the User Tool stores in your Home Directory. You can safely delete all folders except ARCMDS where your report formats and queries are stored.
Can you access these from the mid-tier or another computer? James On Jun 17, 2:31 pm, "Martinez, Marcelo A" <[email protected]> wrote: > Is there any particular file on the HOME directory (or other directory) under > C:\Program Files\AR System\ which stores password information? > I believe that this may be causing my network account to lock when viewing > flashboards.. hence the authentication error I receive when viewing them... > > Thanks, > Marcelo > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Martinez, Marcelo A > Sent: Thursday, June 17, 2010 8:02 AM > To: [email protected] > Subject: FW: troubleshooting flashboards help > > I'm trying to troubleshoot why flashboards are giving me an ARERR [623] error > sometimes. I've checked with other users and they do not get these errors; > only me. Now if I close the window an re-open it, it may display all 4 > flashboards. This happens about 80% of the time.Can someone point me in the > right direction as to which logs I need to look at? I have not done any work > with flashboards so far... so any pointers as to > troubleshooting/manuals/guides/articles is appreciated. > See below: > > Below is the text from the error: > ARERR [623] Authentication failed ARNOTE [8914] <API > <TID: 0000003180> <RPC > ID: 0000090838> <Queue: Fast > <Client-RPC: 390620 > <USER: MARCELO > /* Wed > Jun 16 2010 16:53:06.8420 */+VER ARVerifyUser -- user MARCELO from > Flashboards Mid-tier (protocol 13) at IP address 17.17.17.17 <API > <TID: > 0000003180> <RPC ID: 0000090838> <Queue: Fast > <Client-RPC: 390620 > <USER: > MARCELO > /* Wed Jun 16 2010 16:53:06.8890 */-VER FAIL > > Thanks in advance, > Marcelo > > ___________________________________________________________________________ > ____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattend > wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > ___________________________________________________________________________ > ____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
