You could in theory customize the Support Group form to behave much like the CFG:Assignment form where you can pick which assignment records are available to which modules and then have Change Management (or other modules) read the selection from that form.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Tuesday, June 22, 2010 10:24 AM To: [email protected] Subject: Re: creating Groups ** It's not possible. One expert BMC Remedy Administrator told me it's not possible. Thanks & Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Tuesday, June 22, 2010 6:14 PM To: [email protected] Subject: Re: creating Groups ** This question was asked on April 27th on the list... although I don't think a solution was produced. Amanullah did you ever find a work around for this? What about a filter that will not allow assignment to that group in INC module? (I know it's a bit "southern engineering"... but a possible solution). Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Enslin Van Blerk - MWEB Sent: Tuesday, June 22, 2010 8:28 AM To: [email protected] Subject: creating Groups ** Hi All I am using ARS 7.1 Is it possible to create a group that is only available in the change module? I have a group/department in our company that will not make use of the incident module but they will be assignees for a change. Currently the group appears in both the incident and the change module. The problem is people assign incidents to this group and no-one in that group looks at the incident module. Regards Enslin ________________________________ <http://www.mweb.co.za/productsservices/> This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer <http://www.mweb.co.za/disclaimer> - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact [email protected] for a copy. ________________________________ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ Click here <https://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg==> to report this email as spam. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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