If it's just 1 group, that would be OK but if an organization has, for example, 50 incident support groups, that would become a maintenance burden.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Atherly Sent: Tuesday, June 22, 2010 10:27 AM To: [email protected] Subject: Re: creating Groups Create and a filter error message that will not let an incident ticket be saved with that group ________________________________________________________________________ _____________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: [email protected] <mailto:%[email protected]> | Site: www.apc.com/ <http://www.apc.com/> | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Martinez, Marcelo A" <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 06/22/2010 10:13 AM Please respond to [email protected] To [email protected] cc Subject Re: creating Groups ** This question was asked on April 27th on the list... although I don't think a solution was produced. Amanullah did you ever find a work around for this? What about a filter that will not allow assignment to that group in INC module? (I know it's a bit "southern engineering"... but a possible solution). Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Enslin Van Blerk - MWEB Sent: Tuesday, June 22, 2010 8:28 AM To: [email protected] Subject: creating Groups ** Hi All I am using ARS 7.1 Is it possible to create a group that is only available in the change module? I have a group/department in our company that will not make use of the incident module but they will be assignees for a change. Currently the group appears in both the incident and the change module. The problem is people assign incidents to this group and no-one in that group looks at the incident module. Regards Enslin ________________________________ <http://www.mweb.co.za/productsservices/> This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer <http://www.mweb.co.za/disclaimer> - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact [email protected] <mailto:[email protected]> for a copy. ________________________________ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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