I agree with everyone else, mainly because of threading issues. But I guess with 7 you can increase the number of escalation threads. Still, if you have a lot of other escalations, then you could potentially tie up your threads. I run 2 threads just in case something does happen to tie up 1. I do have some escalations that take a while.
I was using some escalations to kick of exe files on my server to do jobs, but then I just offloaded those to sql server agent job because the remedy escalations were bogging down at night. Just bear in mind that each thread is a single-file line. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chuck Sent: Thursday, July 01, 2010 1:31 PM To: [email protected] Subject: Re: Escalation or Filter Yup, Escalation to start the Event, Filter to Perform the Action... On Jul 1, 1:01 pm, "Grooms, Frederick W" <[email protected]> wrote: > I prefer to use the Escalation sets field and a Filter does the work method. > > The only real advantage of using this method is that you can test it from the > user tool and log the actions locally (instead of having to read server side > logs). > > Fred > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Brittain, Mark > Sent: Thursday, July 01, 2010 11:15 AM > To: [email protected] > Subject: Escalation or Filter > > ** > Hi All > > From a performance perspective which would be better? > > Escalation on Form A set field and push fields to create a new record on Form > B > > Escalation on Form A set field. Filter on Form A does the push fields to > create a new record on Form B. > > ARS 6.3 patch 20 > Oracle 9.2 > SunOS 5.9 > > Thanks > Mark > > ____________________________________________ > Mark Brittain > Remedy Developer > NaviSite > [email protected] > (315) 453-2912 x5335 (Phone) > (315) 317.2897 (Cell) > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"- Hide quoted text > - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
