I did have 2 issues that went to someone else. The first one Carrie did get involved because he was new. The 2nd one was validating some information and knowing that Carrie would have had to train this person I am confidant of the answer.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe DeSouza Sent: Tuesday, July 13, 2010 1:08 PM To: [email protected] Subject: Re: RKM 7.5 Installation - Midtier or Application Server ? ** Been a little over a year since I had to deal with RKM, but that was my experience as well. Any and almost all of my RKM related issues went through Carried Rodrigues. The good news is she knows her stuff.. I wonder if they have a backout plan if she ever decides to quit doing what she is now.. Joe ________________________________ From: "Pierson, Shawn" <[email protected]> To: [email protected] Sent: Tue, July 13, 2010 2:29:37 PM Subject: Re: RKM 7.5 Installation - Midtier or Application Server ? ** I don't think BMC has anyone other than Carrie supporting RKM because I always get her with my RKM issues as well. Not that I'm complaining, though, because she tends to get problems solved right away on the first call. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Begosh Sent: Tuesday, July 13, 2010 12:35 PM To: [email protected] Subject: Re: RKM 7.5 Installation - Midtier or Application Server ? ** I was actually going to say that before when you said RKM team, it always ended up being Carrie On Tue, Jul 13, 2010 at 1:13 PM, Pargeter, Christie :CO IS <[email protected]> wrote: ** It is serious. Carrie on the RKM team has always fixed all my issues with great customer service & quickly! ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Begosh Sent: Tuesday, July 13, 2010 9:09 AM To: [email protected] Subject: Re: RKM 7.5 Installation - Midtier or Application Server ? ** yup, I can't tell if the all caps WONDERFUL is genuine or Sarcastic :) On Tue, Jul 13, 2010 at 12:02 PM, Pargeter, Christie :CO IS <[email protected]> wrote: ** BMC does recommend that they be on different servers but will support you if they are on the same server and the RKM group is WONDERFUL to work with. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Begosh Sent: Tuesday, July 13, 2010 8:46 AM To: [email protected] Subject: Re: RKM 7.5 Installation - Midtier or Application Server ? ** Those are the same issues I ran into and thats why I typically have them seperated. On Tue, Jul 13, 2010 at 11:14 AM, Pierson, Shawn <[email protected]> wrote: ** We recently moved RKM to its own server due to performance issues and issues dealing with shared files in Tomcat when we would apply patches or upgrades. It is definitely feasible to have RKM and the Mid Tier on the same server, and we ran with that for quite a while, but it's easier to support RKM onto its own server. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Begosh Sent: Tuesday, July 13, 2010 9:55 AM To: [email protected] Subject: Re: RKM 7.5 Installation - Midtier or Application Server ? ** Just curious how many people recommend having the two (Mid Tier, RKM) on the same server and how many recommend them on two separate servers. On Tue, Jul 13, 2010 at 10:35 AM, Pargeter, Christie :CO IS <[email protected]> wrote: On the MidTier server. RKM requires web components. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of "Mario Röhr" Sent: Monday, July 12, 2010 11:51 PM To: [email protected] Subject: RKM 7.5 Installation - Midtier or Application Server ? Hello Listers, if you have a classical 3 tier environment, where to install BMC RKM, on the MidTier Server or on the Server where AR Server is installed? Thanks in advance. Mario _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
