Also check the worflows on the AR System Email Messages if any. Thanks & Regards, Mahendra Mahalkar
On Thu, Jul 15, 2010 at 5:32 PM, Mahendra Mahalkar < [email protected]> wrote: > Prashant, > Are there any other workflows written on the IPMT form which using the > $subject$ field? > May be these workflows creating the problem. > > Thanks & Regards, > Mahendra Mahalkar > > > > > On Thu, Jul 15, 2010 at 4:43 PM, <Prashanth Bhagawat> < > [email protected]> wrote: > >> ** >> >> Hi All, >> >> >> >> we got an issue related to email notification , subject line of the email >> generated in ar system email messages is blank. we have custom built >> applications, there is IPMT email messages a custom built email notification >> form where we store all the emails generated there first then a filter on >> this form has got notify action which reads subject, body and user related >> information from this form as current value and creates entries in AR system >> email messages form, all the field values are there for the email created in >> arsystem email messages form except for subject line. i can see subject >> inITPMT email message form where notify action reads the data. >> >> >> >> When i add $subject$ in a message action of the filter before the notify >> action message shows the email subject value, but after notify action >> subject line is blank in email messages form. >> >> >> >> I did few of the below mentioned tasks to check if these resolves the >> issue but no help >> >> 1. I recreated the field on custom built IPMT email messages form >> >> 2. resaved the filter with notify action- no use >> >> 3. Removed $subject$ from the notify action of the filter ie it was blank >> and remedy defaulted the value to "AR System Notification" >> >> 4. Included a core field in the subject ex. assigned to and the value of >> the assigned to was pushed into ar system email messages form which was >> strange. >> >> This issue we have observed during the testing of migrated application, ie >> we have migrated remedy 6.3 application into 7.5 server. This works fine in >> 6.3 system, we have used remedy migrator to migrate the application. >> >> Has any one faced this issue before? >> >> What could have gone wrong? How can i debug this since filter log will not >> indicate something that has gone wrong in notify action of the filter? >> >> >> >> >> >> *Regards,* >> >> *Prashanth * >> >> >> >> This message is for the designated recipient only and may contain >> privileged, proprietary, or otherwise private information. If you have >> received it in error, please notify the sender immediately and delete the >> original. Any other use of the email by you is prohibited. >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
