Terry
On Jul 15, 2010, <[email protected]> wrote:
**Hi All,
we got an issue related to email notification , subject line of the email generated in ar system email messages is blank. we have custom built applications, there is IPMT email messages a custom built email notification form where we store all the emails generated there first then a filter on this form has got notify action which reads subject, body and user related information from this form as current value and creates entries in AR system email messages form, all the field values are there for the email created in arsystem email messages form except for subject line. i can see subject inITPMT email message form where notify action reads the data.
When i add $subject$ in a message action of the filter before the notify action message shows the email subject value, but after notify action subject line is blank in email messages form.
I did few of the below mentioned tasks to check if these resolves the issue but no help
1. I recreated the field on custom built IPMT email messages form
2. resaved the filter with notify action- no use
3. Removed $subject$ from the notify action of the filter ie it was blank and remedy defaulted the value to "AR System Notification"
4. Included a core field in the subject ex. assigned to and the value of the assigned to was pushed into ar system email messages form which was strange.
This issue we have observed during the testing of migrated application, ie we have migrated remedy 6.3 application into 7.5 server. This works fine in 6.3 system, we have used remedy migrator to migrate the application.
Has any one faced this issue before?
What could have gone wrong? How can i debug this since filter log will not indicate something that has gone wrong in notify action of the filter?
Regards,
Prashanth
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