Yes - separate download file in a separate folder of the ftp site. FTP directory /smbu_patches//itsmsuite/7.6.00/patch001/help/ at epddownload.bmc.com
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Begosh Sent: Thursday, July 15, 2010 1:47 PM To: [email protected] Subject: Re: ITSM Help Install ** okay so that is a different download that BMCRemedyITSMSuite7.6.00.windows.zip, which I downloaded and installed. Thanks, Kevin Begosh On Thu, Jul 15, 2010 at 2:43 PM, strauss <[email protected]<mailto:[email protected]>> wrote: ** The "BMCRemedyITSMSuite7.6.00.001.help.zip" file contains the updated help files. If you expand it, Setup.exe is in each of the application\help folders (asset\help, change\help, servicedesk\incident\help or \problem\help). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Kevin Begosh Sent: Thursday, July 15, 2010 1:37 PM To: [email protected]<mailto:[email protected]> Subject: ITSM Help Install ** Where is the install file for ITSM Help 7.6? The ITSM 7.6 Install guide says "If you download the application, you access help from the top level of the working directory that holds the files you extracted after you downloaded them". I download, extracted, and install ITSM 7.6 patch 1. I do not see them any where. -- Kevin Begosh _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
