Verify that your services are running the same....I have had better success with run-processes if the remedy service isn't running as 'Local Service', but instead as a specific domain user.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tournier, Pascal Sent: Friday, July 16, 2010 6:04 AM To: [email protected] Subject: Filter creates one error by calling one API since we've migated to ARS 7.5 Hi, We have recently migrated for Remedy ARS 7.0.1 to 7.5 and since then I have one issue with one filter which call one API script.. By looking to the log I see that the filter exit the script with a error "Exit Code : 127" ... furthermore it seems that the script is even not exectuted and the error is created before. May be there is a permission issue as this is installed on new server, or the filter call should be done differently. By manually running on CLI the script everything works fine. The logs looks like On ARS 7.0.1 <FLTR> <TID: 0000000008> <RPC ID: 0022766954> <Queue: Fast > <Client-RPC: 390620 > <USER: tourniep > Checking IPAfAD_975_CheckNames (975) <FLTR> <TID: 0000000008> <RPC ID: 0022766954> <Queue: Fast > <Client-RPC: 390620 > <USER: tourniep > --> Passed -- perform actions <FLTR> <TID: 0000000008> <RPC ID: 0022766954> <Queue: Fast > <Client-RPC: 390620 > <USER: tourniep > 0: Set Fields <FLTR> <TID: 0000000008> <RPC ID: 0022766954> <Queue: Fast > <Client-RPC: 390620 > <USER: tourniep > ARRPC=390685;export ARRPC;cd $ARPRO GS;./CheckNames -i "100.100.10.12" -d "GRZ" -m "" -h "lib6_60u^M hsrpv099" <FLTR> <TID: 0000000008> <RPC ID: 0022766954> <Queue: Fast > <Client-RPC: 390620 > <USER: tourniep > Exit code: 0 Value: ERROR: Duplica te Hostname found for hsrpv099.grz (IP=100.100.10.12) at IP address 100.100.10.1 <FLTR> On ARS 7.5 <FLTR> <TID: 1079339328> <RPC ID: 0000323038> <Queue: Fast > <Client-RPC: 390620 > <USER: tourniep > --> Passed -- perform actions <FLTR> <TID: 1079339328> <RPC ID: 0000323038> <Queue: Fast > <Client-RPC: 390620 > <USER: tourniep > 0: Set Fields <FLTR> <TID: 1079339328> <RPC ID: 0000323038> <Queue: Fast > <Client-RPC: 390620 > <USER: tourniep > ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i "100.100.10.12" -d "GRZ" -m "" -h "lib6_60u^M hsrpv099" <FLTR> <TID: 1079339328> <RPC ID: 0000323038> <Queue: Fast > <Client-RPC: 390620 > <USER: tourniep > Exit code: 127 Value: <FLTR> <TID: 1079339328> <RPC ID: 0000323038> <Queue: Fast > <Client-RPC: 390620 > <USER: tourniep > Filter/escalation 'set field' process returned an error <FLTR> <TID: 1079339328> <RPC ID: 0000323038> <Queue: Fast > <Client-RPC: 390620 > <USER: tourniep > **** Error while performing filter action: Error 38 <FLTR> <TID: 1079339328> <RPC ID: 0000323038> <Queue: Fast > <Client-RPC: 390620 > <USER: tourniep > **** Filter "IPAfAD_975_CheckNames": No enabled error handler <FLTR> Thanks Regards ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
