No, No, No! The support I have received from Java System Solutions has been nothing short of fantastic. Admittedly we're not using SSO, but XML Gateway is provided by the same company. Problems are solved quickly and efficiently. New solutions have been coded in a spectacularly short space of time...
If this had been a BMC product, the installation guide would have been incomprehensible, you would have to wait 2 weeks for somebody to tell you to patch the product, and then they still wouldn't understand what you were trying to say. They would ask for the log files you included in your original submission and then email you after 4 weeks to see if the problem had magically fixed itself! </rant> Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: 20 July 2010 15:45 To: arslist@ARSLIST.ORG Subject: Re: atrium SSO Maybe BMC should consider acquiring Java Solution Systems :^) Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of John Baker [jba...@javasystemsolutions.com] Sent: Tuesday, July 20, 2010 3:59 AM To: arslist@ARSLIST.ORG Subject: Re: atrium SSO David, It is however a pity that one needs a degree in Computer Science to install Atrium SSO. Also, OpenSSO doesn't provide a full Windows Authentication implementation, which means users won't be able to use the product in the majority of Windows environments (and there's no IIS front end support either). Further to that, the document states that BMC will not support the Windows SSO component within OpenSSO, nor does support cover the OpenSSO project as a whole so if users experience problems and BMC declare it an "issue with OpenSSO", users have nowhere to go. OpenSSO is not well documented and a huge hassle to configure/install, hence there's a large up front cost in deploying the product. Many companies employ a team of people to manage the product. Therefore, a lot of work is required on Atrium SSO before it meets the needs of clients, is cost effective to install and is well supported by BMC. It is however good to see BMC recognising there's a problem with a lack of SSO for the AR System, which I guess is why our SSO Plugin product is proving so popular with BMC users :-) John Baker -- Java System Solutions http://www.javasystemsolutions.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ********************************************************************** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ********************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
