Hello
We're using ITSM 7.5. We had an integration feeding our people records which
corrupted a majority of them and overwrote them with some bad data. One of the
issues we had was the system modified the First name and Last name to all CAPS
rather then proper case. We've since disconnected the external feed and I
exported the people data, modified the First & last names to proper case and
reimported it. I suppose I should have made the change in the user form
instead as now the people form and user form are inconsistent as the FULL NAME
in the user form remains as all caps where as the first and last name in the
People Record is now proper case. I'm wondering if anybody can suggest how to
correct this? Should I modify in the user form as well and are there any other
forms feeding support group etc. that I should modify. Will that cause a
problem for existing tickets that are assigned to people who's name is in
different case?
Any suggestions will be very appreciated.
Thanks
Vi
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