Sandy, In a case like yours, it all boils down to whether or not you have a good business case for the change. You say your home grown apps are finely tuned to your business needs. Would your business justification for a change to the OTB apps outweigh your home grown apps and the risks involved going for a change?
You might run a road where many users might go "Oh that previous app had this, how can I do that in these apps". What is your gap between your home grown apps and the OTB apps? Since you'll are already using ARS, as the platform for your current home grown apps, migrating data to build the foundation data for the new apps may not be the biggest problem. Retraining your users to use a completely different application may be a bigger task. You might want to demo the out of the box apps to some of your key users especially agents on a service desk if you'll have one. These will be the less technical users who might be a little more opposed to change than the more technical second line support users.. Joe ________________________________ From: "Luepke, Sandy" <[email protected]> To: [email protected] Sent: Mon, July 26, 2010 11:12:56 AM Subject: Has your company converted from custom to off-the-shelf BMC apps? ** I work for a large manufacturing company who has been a BMC Remedy customer for over 10 years. We used ARS to develop our own incident, problem, request, and change modules. Our systems are quite sophisticated and finely tuned to our business processes. We are in the process of evaluating changing to the ‘off the shelf’ modules from BMC to line up more consistently with our companies ‘off the shelf’ software strategy. We’re looking for other BMC customers who have been down this path already (converting from in house custom apps to off the shelf). The modules we are looking at are Service Desk, SRM, CMDB, and SLM. We are a global company, with over 60,000 employees. If you are a large BMC customer who started with your own customized apps and then converted to the off the shelf modules I refer to, we’d love to talk with you about your experiences. ________________________________ The information contained in this message is privileged and intended only for the recipients named. If the reader is not a representative of the intended recipient, any review, dissemination or copying of this message or the information it contains is prohibited. If you have received this message in error, please immediately notify the sender, and delete the original message and attachments. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
