Hello
Just wondering if anybody else had used the "Previous Status" field in Incident
to pull data?
I have been asked to pull a report showing all Incidents that were set to
status "Closed" without being set to status "Resolved" first. I thought that
querying for All tickets in current status: Closed and PreviousStatus not equal
to: 4 (resolved), would do the trick. It hasn't worked. Any suggestions?
(Using ITSM 7.5)
Thank you
Vianna
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