Do a search for all Closed incidents Select them all Option 1: Go to reporting (or click the reports button) <<New Style>> Select Status*: Status*-History
Option 2: Go to reporting (or click the reports button) <<New Style>> Select Status*: Under Status*-History only select the statuses that you wish (i.e. Resolved.USER; Resolved.TIME; Closed.USER; Closed.TIME) I'm on ITSM 7.0.03 - may vary a little from 7.5/7.6 HTH, Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Vianna Vianna Sent: Wednesday, July 28, 2010 3:36 PM To: [email protected] Subject: PreviousStatus field in HPD:Help Desk form ** Hello Just wondering if anybody else had used the "Previous Status" field in Incident to pull data? I have been asked to pull a report showing all Incidents that were set to status "Closed" without being set to status "Resolved" first. I thought that querying for All tickets in current status: Closed and PreviousStatus not equal to: 4 (resolved), would do the trick. It hasn't worked. Any suggestions? (Using ITSM 7.5) Thank you Vianna _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
