I believe that if you set it up as you described both approvals will fire at the same time IF a "New Yorker" puts in a change for an Enterprise Support Service. Otherwise, you have to get more granular on defining your mappings. For example, Site=NY + Category=localappservice == NYManagerApprvr. And, Site=NY + Category=EnterpriseService == SeniorMgmtApprvr.
Note: I would recommend against using level 0 as your first level of approval. My experience with using level 0 on Chg Mgmt was: originally we had supervisors as level 0 approvers, managers as level 1 approvers, and change management at the end of the approval process at level 2. After a few months of trying this out, management decided to move the change management approval to the beginning of the approval chain. Well I had no room to simply change the level on one approval mapping (change management). Instead I had to change all the supervisors to level 1 and all the managers to level 2; then change chg mgmt to level 0. I recommend to start with level 1 to give you some room in case things change. HTH, Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Richard Matovu Sent: Thursday, July 29, 2010 2:09 AM To: [email protected] Subject: Approval Mapping Question ** Hi all, I would like to configure Approval Mapping for Service Requests with 1. One based on Site+ e.g. if Site is New York, then the approval should be done by New York Managers group. I am setting the level for this approval as zero (0). 2. Another based on Navigation Category e.g. if it is an Enterprise Support Service, then the approval should be done by Senior Managers group. Is it possible to set both of these mappings at level 0 with the intention that Navigation Category takes precedence over the one based on Site+? Thanks and Kind Regards, Richard ==================== Matovu Richard Matrich Email: [email protected]<mailto:[email protected]> Web: http://www.matrich.net/ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
