I have a support person that can not create a incident ticket. He gets
the error message below. He is not a member of either of the two groups
but is just trying to create an incident and send it to the group. I have
check his permission and he does have Incident User which should allow him
to create incidents for other groups. Others on his team are able to
create tickets.
I search the list and found nothing on this error. Goolge had one
one answer and it did not apply. I deleted his account and recreated it
but no luck.
You do not have the authority to modify incident, """INC000000001235""".
You must be a member or an associate member of either the owner group
(SERVICE_DESK) or the assigned group (TREASURY). (ARERR 1291018)
_____________________________________________________________________________________
John Atherly | APC by Schneider Electric | Information, Process &
Organization (IPO) | Remedy Administrator / Developer
Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 |
Email: [email protected] | Site: www.apc.com/ | Address: 132
Fairgrounds Road, West Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
