Have you tried giving that user the Incident Submitter permission? Guillaume
________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of John Atherly [[email protected]] Sent: Friday, July 30, 2010 9:22 AM To: [email protected] Subject: 7.5 Suppot Permission error ** I have a support person that can not create a incident ticket. He gets the error message below. He is not a member of either of the two groups but is just trying to create an incident and send it to the group. I have check his permission and he does have Incident User which should allow him to create incidents for other groups. Others on his team are able to create tickets. I search the list and found nothing on this error. Goolge had one one answer and it did not apply. I deleted his account and recreated it but no luck. You do not have the authority to modify incident, """INC000000001235""". You must be a member or an associate member of either the owner group (SERVICE_DESK) or the assigned group (TREASURY). (ARERR 1291018) _____________________________________________________________________________________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: [email protected]<mailto:%[email protected]> | Site: www.apc.com/<http://www.apc.com/> | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
