Hi,
I'm getting the following error when trying to modify Requester Info on HD tickets. Does anyone know if there's a way to get around it without changing submitter mode or creating custom fields to store requester info? We're on ARS 6.3. ARERR [371] You cannot change the value of the Submitter field -- the "Submitter Mode" of the system is configured to be locked : SHR:ConsolidatedList : Submitter Thanks Vlad _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
