Not through the application interface. Changing it any other way *MAY* violate license agreements.. Technically you could do it with a Direct SQL using the application interface, but I am not 100% sure if doing so you would be in violation of the license agreement. You would need to read that in full before trying it out.. I had tried it out once for fun - but not implemented it in production anywhere.. and it works..
Joe ________________________________ From: "Novikov, Vladimir A CTR US USA" <[email protected]> To: [email protected] Sent: Mon, August 2, 2010 3:08:38 PM Subject: ARERR 371 ** Hi, I’m getting the following error when trying to modify Requester Info on HD tickets. Does anyone know if there’s a way to get around it without changing submitter mode or creating custom fields to store requester info? We’re on ARS 6.3. ARERR [371] You cannot change the value of the Submitter field -- the "Submitter Mode" of the system is configured to be locked : SHR:ConsolidatedList : Submitter Thanks Vlad _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
