Mark,
There is a "Reply with Result" option on the Advanced tab of the Email Mailbox Configuration. If you set it to no, the pesky message won't be generated. However, this may not work if you are using templates and want a reply generated. Rebecca From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Wednesday, August 04, 2010 3:48 PM To: [email protected] Subject: Email (Template) Issue ** Hi All, Tim don't laugh at this one J I have an issue that I have never come across before. I have it set up so that an end user can send an incoming email and the request work log is update if the Request ID is in the subject line. No issue with that exactly. I have a user who sent and email that contained the text "Action:". The email is received and posted to the work log just fine. However it also generates a response "Unable to locate the specified User Instruction". Looks like the email engine is assuming this is the Action part of an email template (e.g. Action: Submit). If I remove the colon from the message no response back message is received. Question is there anything I can change that would cause the server to ignore Action: unless it is part of a template? Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite [email protected] (315) 453-2912 x5835 (Phone) (315) 317.2897 (Cell) ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
