Marcelo, The change in priority can be recorded/set in a temp field by using the filter having the run if as "TR.Priority != DB.Priority". If this change happen the temp field will set to a particular value. Then extract the report based on the qualification "temp field = value".
Hope this helps ! Mahendra It's Mahendra !!! On Fri, Aug 6, 2010 at 1:22 AM, Martinez, Marcelo A <[email protected]>wrote: > May be an easy question.. > I'm trying to run a search, in order to create a report, on incidents in > which the priority changed. So if a user changed an incident from medium to > low, or medium to high, etc.. it would show on the query. > > Any ideas how this can be accomplished? > > ARS7.1 > ITSM7.0.03 > > TIA, > Marcelo > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
