Thanks Mahendra, but I’m trying to run this query on tickets already in the system. i.e. All incidents from july 2010. I was afraid this wasn’t possible.
Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahendra Mahalkar Sent: Thursday, August 05, 2010 10:58 PM To: arslist@ARSLIST.ORG Subject: Re: query on priority change ** Marcelo, The change in priority can be recorded/set in a temp field by using the filter having the run if as "TR.Priority != DB.Priority". If this change happen the temp field will set to a particular value. Then extract the report based on the qualification "temp field = value". Hope this helps ! Mahendra It's Mahendra !!! [cid:image001.jpg@01CB3549.F76DE410] On Fri, Aug 6, 2010 at 1:22 AM, Martinez, Marcelo A <marc...@cpchem.com<mailto:marc...@cpchem.com>> wrote: May be an easy question.. I'm trying to run a search, in order to create a report, on incidents in which the priority changed. So if a user changed an incident from medium to low, or medium to high, etc.. it would show on the query. Any ideas how this can be accomplished? ARS7.1 ITSM7.0.03 TIA, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are" _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
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