I need someone using incident SLAs for ITSM 7 to confirm the following: ARS7.1 P7/ITSM7.0.03/SLM7.1 P7 When the help desk creates a ticket, SLAs are attached for response and resolution. I then do a search on the SLM:Measurement form, I see 5 entries that have the same ApplicationInstanceID value. is this correct??? Also, out of the 5 entries 2 have values for ApplicationUserFriendlyID (INC number); but the other 3 do not. is this correct? If I search for the INC number on this form (SLM:Measurement), the query only brings back ONE entry instead of 2. (I am doing copy/paste). Is this correct? I am not sure if this is working as designed, if there is a flaw in the design, or a flaw in the application.
Thanks, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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