Marcelo, At first look the things in a way which you described are not right & not a KE. Are there any customizations at the OOTB SLM filters or some more filters added to extend the SLM functionality? Please make sure the service targets are not the duplicated one as the qualifications matching with the many service targets & this may be the cause. To confirm, check the terms & conditions of the service targets & try them with the minimum conditions on the help desk form, only those much which are there on the service targets. This also one of my exerience where customized filters used to extend the SLM functionality were disturbing the scenario. In the screen shot, the "attached" are seen can you highlight them?
*Regards,* *Mahendra Mahalkar* On Mon, Aug 9, 2010 at 9:30 PM, Martinez, Marcelo A <[email protected]>wrote: > I need someone using incident SLAs for ITSM 7 to confirm the following: > ARS7.1 P7/ITSM7.0.03/SLM7.1 P7 > When the help desk creates a ticket, SLAs are attached for response and > resolution. I then do a search on the SLM:Measurement form, I see 5 entries > that have the same ApplicationInstanceID value. is this correct??? > Also, out of the 5 entries 2 have values for ApplicationUserFriendlyID (INC > number); but the other 3 do not. is this correct? > If I search for the INC number on this form (SLM:Measurement), the query > only brings back ONE entry instead of 2. (I am doing copy/paste). Is this > correct? > I am not sure if this is working as designed, if there is a flaw in the > design, or a flaw in the application. > > Thanks, Marcelo > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
