John, This process assumes that your user is utilizing the preference server. Are they native or Web, do you have your server configured to require a preference server and have that configured properly in your Mid Tier?
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Reiser, John J Sent: Tuesday, August 10, 2010 10:20 AM To: [email protected] Subject: Run Process SET-Preference ** Hello Listers, ARS 7.1 Patch 004 MS SQL 2005 Midtier 7.1 I'm trying to control the VUI of a form using the User Preference form and $GROUPS$ keyword. I have two views (main and web) and a permissions group (HD Staff) that should see the "main" view. I have an Active Link that checks the $VUI$ = "web" and $GROUPS$ LIKE "%HD Staff%" on window open. The If action is a RUN PROCESS of PERFORM-ACTION-SET-PREFERENCE 20117 main. According to the docs this should change the keyword $VUI$ to hold the value "main" and push "main" to the AR System User Preference form for that $USER$. The second If action is an Open Window action in search mode with the View value set to Clear. This works as expected for opening the form in the proper view (VUI) but does not push the value "main" to the AR System User Preference form. I found the post from Doug Mueller calling out this process and decided to try it out. I was hoping this Run Process would be useful in updating User Preferences for certain groups and for the control of views when dealing with customers vs. staff entering requests. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
