Hi All,
Today After noon My Users are not able access remedy for quite some time. I
have logged in to remedy box and check arerror.log and found the below
error.
Please help me finding out the RCA and resolving this below issue.
Wed Aug 11 12:49:35 2010 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Wed Aug 11 12:49:35 2010
Timestamp: Wed Aug 11 2010 12:49:35.8400
Thread Id: 2244
Version: 7.1.00 Build 200708221849 Aug 22 2007 19:56:34
ServerName: RemedyServer
Database: SQL -- SQL Server
Hardware: Intel Pentium
OS: Windows NT 5.2
RPC Id: 18088026
RPC Call: 63 (GVUI)
RPC Queue: 390600
Client: User appadmin from Remedy Administrator (protocol 13) at IP
address 192.0.4.110
Form:
Logging On:
Code: c0000005
Operation: write
Access Addr: 0x0
Stack Begin:
Addr: 006CCCB2
Addr: 35303032
Addr: 01BC18D8
Stack End
Wed Aug 11 12:49:35 2010 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Wed Aug 11 12:49:35 2010 0xc0000005
Wed Aug 11 12:49:35 2010 390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
Wed Aug 11 12:50:26 2010 390620 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Wed Aug 11 12:50:26 2010
Timestamp: Wed Aug 11 2010 12:50:27.0460
Thread Id: 616
Version: 7.1.00 Build 200708221849 Aug 22 2007 19:56:34
ServerName: RemedyServer
Database: SQL -- SQL Server
Hardware: Intel Pentium
OS: Windows NT 5.2
RPC Id: 18088064
RPC Call: 11 (GLS)
RPC Queue: 390620
Client: User vikram from Remedy User (protocol 13) at IP address
192.0.35.54
Form:
Logging On:
Code: c0000005
Operation: read
Access Addr: 0x4441c2b
Stack Begin:
Addr: 7C82BA5E
Addr: 7C8173FA
Addr: 7C82B610
Addr: 7C362F61
Addr: 7C362F77
Addr: 66A04F90
Stack End
Wed Aug 11 12:50:26 2010 390620 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Wed Aug 11 12:50:26 2010 0xc0000005
Wed Aug 11 12:50:26 2010 390620 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
Wed Aug 11 12:50:28 2010 : Action Request System(R) Server Version 7.1.00
Build 200708221849
(c) Copyright 1991-2007 BMC Software, Inc.
Wed Aug 11 12:51:41 2010 Dispatch : Cannot establish a network connection
to the AR System server (RemedyServer : RPC: Miscellaneous tli error -
System error (Connection refused)) ARERR - 90
Thanks,
Rambabu Rudra
System Administrator | Managed Services
GSS InfoTech Limited,
Block B, Third Floor, Cyber Gateway, Hi Tech City,
Hyderabad, Andhra Pradesh, India 500081.
Direct: 91-40-44556600-351 |VOIP: 351 | Mobile no: + + 91-9052042826
E-mail id: [email protected]
<mailto:[email protected]> |Web: www.gssinfotech.com
<http://www.gssinfotech.com/>
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