Ram, I will suggest to run the arserver process through command prompt at the path given in the armonitor file. There is a command for arserver in the armonitor file in CONF directory. Just copy & paste in the cmd. Check what the errors you faced there.
*Regards,* *Mahendra Mahalkar* On Wed, Aug 11, 2010 at 11:18 PM, Guillaume Rheault <[email protected]>wrote: > ** > why don't you log a ticket with BMC support? > > Guillaume > ------------------------------ > *From:* Action Request System discussion list(ARSList) [ > [email protected]] on behalf of Ram Rudra [[email protected]] > *Sent:* Wednesday, August 11, 2010 12:21 PM > *To:* [email protected] > *Subject:* ARSystem Server Service getting restarted most of the times > > ** > > Hi All, > > > > Today After noon My Users are not able access remedy for quite some time. I > have logged in to remedy box and check arerror.log and found the below > error. > > Please help me finding out the RCA and resolving this below issue. > > > > > > Wed Aug 11 12:49:35 2010 390600 : AR System server terminated when a > signal/exception was received by the server (ARNOTE 20) > > Wed Aug 11 12:49:35 2010 > > Timestamp: Wed Aug 11 2010 12:49:35.8400 > > Thread Id: 2244 > > Version: 7.1.00 Build 200708221849 Aug 22 2007 19:56:34 > > ServerName: RemedyServer > > Database: SQL -- SQL Server > > Hardware: Intel Pentium > > OS: Windows NT 5.2 > > RPC Id: 18088026 > > RPC Call: 63 (GVUI) > > RPC Queue: 390600 > > Client: User appadmin from Remedy Administrator (protocol 13) at IP > address 192.0.4.110 > > Form: > > Logging On: > > Code: c0000005 > > Operation: write > > Access Addr: 0x0 > > Stack Begin: > > Addr: 006CCCB2 > > Addr: 35303032 > > Addr: 01BC18D8 > > Stack End > > > > Wed Aug 11 12:49:35 2010 390600 : AR System server terminated when a > signal/exception was received by the server (ARNOTE 20) > > Wed Aug 11 12:49:35 2010 0xc0000005 > > Wed Aug 11 12:49:35 2010 390600 : AR System server terminated -- fatal > error encountered (ARNOTE 21) > > Wed Aug 11 12:50:26 2010 390620 : AR System server terminated when a > signal/exception was received by the server (ARNOTE 20) > > Wed Aug 11 12:50:26 2010 > > Timestamp: Wed Aug 11 2010 12:50:27.0460 > > Thread Id: 616 > > Version: 7.1.00 Build 200708221849 Aug 22 2007 19:56:34 > > ServerName: RemedyServer > > Database: SQL -- SQL Server > > Hardware: Intel Pentium > > OS: Windows NT 5.2 > > RPC Id: 18088064 > > RPC Call: 11 (GLS) > > RPC Queue: 390620 > > Client: User vikram from Remedy User (protocol 13) at IP address > 192.0.35.54 > > Form: > > Logging On: > > Code: c0000005 > > Operation: read > > Access Addr: 0x4441c2b > > Stack Begin: > > Addr: 7C82BA5E > > Addr: 7C8173FA > > Addr: 7C82B610 > > Addr: 7C362F61 > > Addr: 7C362F77 > > Addr: 66A04F90 > > Stack End > > > > Wed Aug 11 12:50:26 2010 390620 : AR System server terminated when a > signal/exception was received by the server (ARNOTE 20) > > Wed Aug 11 12:50:26 2010 0xc0000005 > > Wed Aug 11 12:50:26 2010 390620 : AR System server terminated -- fatal > error encountered (ARNOTE 21) > > Wed Aug 11 12:50:28 2010 : Action Request System(R) Server Version 7.1.00 > Build 200708221849 > > (c) Copyright 1991-2007 BMC Software, Inc. > > Wed Aug 11 12:51:41 2010 Dispatch : Cannot establish a network connection > to the AR System server (RemedyServer : RPC: Miscellaneous tli error - > System error (Connection refused)) ARERR - 90 > > > > Thanks, > > Rambabu Rudra > > System Administrator | Managed Services > > GSS InfoTech Limited, > > Block B, Third Floor, Cyber Gateway, Hi Tech City, > > Hyderabad, Andhra Pradesh, India 500081. > > Direct: 91-40-44556600-351 |VOIP: 351 | Mobile no: + + 91-9052042826 > > E-mail id: > [email protected]<[email protected]>|Web: > *www.gssinfotech.com* > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
