Here are updates on two third party tools for Troubleshooting, Documentation, and Navigation; a new tool for Developers/Administrators and a case study of leveraging Asset Management to create CI's and populate the CMDB automatically and have them available for Purchasing.
For registration and more info: www.wwrug10.com Topic ARSmarts: save time in development and troubleshooting, automate documentation, compare applications, and much more. Abstract As AR System applications offer more and more features, their workflow also becomes more and more complex. Tasks such as troubleshooting, development or documentation can become quite challenging and time consuming. Comparing environments (development vs production) to understand why they don't function similarly sometimes becomes a nerve wrecking search. This topic will show how ARSmarts can save you time and improve the quality of your AR System applications. Synopsis Covered in this topic will be: - how to navigate your workflow, and to follow the trace - how to search through your workflow objects - how to compare 2 or more .def files - save time with interactive relationships graphs - generation of documentation to meet requirements (customer, ISO, legal, ...) - creation of "full documentation package": text documentation, graphical documentation, .def file. - scheduling export of definitions (no limitation of size) Topic Tools to help navigate and modify Remedy ITSM applications workflow in a fraction of the time Abstract If you have ever had to make any workflow changes to an ITSM application, you will need to spend some considerable time analyzing the form structure and related workflow to ensure that your change has the desired effect and does not break any of the existing workflow. Synopsis This topic will cover the Abydos Analyser tool and how it can be used to: a) present an intuitive graphical presentation of all the related workflow for the area of interest including form-relationship diagrams, event diagrams, guide diagrams and state transition diagrams; b) facilitate rapid detailed documentation for selected forms and workflow or generate a complete audit document for releases or upgrades; c) rapidly identify the root cause of application errors through a number of workflow search options; d) compare the differences between two servers and selectively synchronise in real-time; e) run performance analysis on select forms, workflow or whole applications. Topic IT Prophets RemTools: A new product developed by IT Prophets Abstract RemTools is an AR System Troubleshooting and Documentation tool that runs in both the Remedy User Tool and the Remedy Mid Tier. The advantage of RemTools over other products is that Remedy Developers/Administrators do not need to leave the user tool or mid tier environment to troubleshoot workflow. Other tools take advantage of the AR System API, the interface for these tools reside outside of the AR System. Everything in RemTools is AR System forms and workflow. Synopsis Covered in this topic will be: High Level overview of RemTools: What it does and how it can help Remedy Developers How RemTools differs from other products, including the BMC Remedy Developer Studio. The 7.6 version of Developer Studio also documents workflow. We intend to show the value in utlizing RemTools for this purpose. RemTools installation How to Document Workflow with RemTools Snapshots: How to take a "Point in Time" snapshot of forms and workflow for future reference Live Demonstration of RemTools Topic how to automate IT Asset Management using Kinetic Request Abstract Many organizations today find that IT Purchasing is an important part of the overall ITSM process. They are looking for the ability to leverage Remedy Asset Management and an easy to use front end for Users to submit purchase requests via the web and have this enable end to end automation. This combined case study of two organizations show how to automatically create CIs and add them into the CMDB and automatically create Change Requests to setup those items ordered when they come in and are received in Remedy. Synopsis A combined case study of one company and one State Government that is using Kinetic Request to automate Purchasing by integrating Kinetic Request with Remedy Asset Management. Covered in this topic will be: * The Web Front End for End Users, Customer & Support * How to automatically create the Purchase Request in Remedy. * How to use both Kinetic and Remedy Approvals where appropriate. * How to make the Front End Requests data Driven with Asset Management Configurations to auto-create Line Items * How to handle Ad-Hoc orders for non-standard requests. * The end to end flow of the request through the system. Phil Bautista, WWRUG10 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug.org/wwrug10/contact_phil.html _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
