The only filter that should trigger off of the Name field being updated would be for CMDB Audit. Try turning off the audit through Class Manager until after your update.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: Friday, August 13, 2010 1:39 PM To: [email protected] Subject: Updating Service CI name ** My management wants to rename a service CI that's been used for a very active service for quite a while. It is associated with tens of thousands (if not hundreds of thousands) of tickets. The name change fails and it appears from system messages that it is reaching the top of the filter stack (we have this set to 10,000). I don't think doing the same action via escalation will help at all. It's not as if the name change happened and just didn't update all the association. The name change itself never completes. Is there no way to change the name of a CI that is associated with large numbers of tickets? ARS 7.1 p 6 CMDB 2.1 p 4 Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
