Good morning, I upgraded our SRM 2.2 install to 7.6, and everything seemed to have went well until we started trying to use ITSM and noticed that it is incapable of generating emails. The Email Engine itself works, so our custom applications that don't use the NTE subsystem are fine, but most other emails from ITSM simply don't get generated.
In my Filter log, I see (in the example of Change Management) that it gets to the filter CHG:CRQ:NotificationGenerator_899_ModifyNotificationProcessControl`! and pushes the data correctly, but after that I don't see anything occur where it would send an email. I do see that the Change Manager information is pulled back in NTE:NPC:GetPreferences_150_PeopleSupportStaff, but beyond that it doesn't really do anything. So basically, my Production system is dead in the water because of this. We're on ITSM 7.0.3 Patch 9 and Patch 7000, and this only became an issue after upgrading to SRM 7.6 Patch 1. Unfortunately, it looks like SRM modified thousands of ITSM forms, fields, and workflow, so there is no good way to tell what could have been affected by this. Also unfortunately, BMC support has been less than helpful, trying to tell me it's just a performance problem, and not listening to me and for some reason thinking that it only affects Approval emails. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
