Okay. The below filter doesn't exist in ITSM 7.6 but in ITSM 7.0.03 it does and it does a set field action from NTE:CFG-Notification Events.
Thanks Mahesh On Sun, Aug 29, 2010 at 5:50 PM, Pierson, Shawn <[email protected]>wrote: > ** > > I’ve verified that they exist, but I’m wondering if some records that > should be in place are no longer there. Upon further investigation, I see > in Change Management a filter is being called named > NTE:NPC:GetPreferences_155_NTE, which is unable to find anything, and > immediately after that the record in NTE:SYS-NT Process Control is deleted. > I’m currently testing some things in that area, but I’m thinking that it’s > possible that SRM deleted the data in the form that it’s referencing. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Southern Union > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Mahesh > *Sent:* Sunday, August 29, 2010 5:36 PM > *To:* [email protected] > *Subject:* Re: SRM 7.6 Destroying ITSM 7.0.3 Email Generation? > > > > ** ITSM 7.6 Notification sub-system doesn't contain the following forms. > > 1. NTE:SYS-Group NT Control > 2. NTE:SYS-Individual NT Control > > Make sure if these forms exist as ITSM 7.0.03 uses them. > > Thanks > Mahesh > > On Sun, Aug 29, 2010 at 10:40 AM, Pierson, Shawn <[email protected]> > wrote: > > ** > > Good morning, > > > > I upgraded our SRM 2.2 install to 7.6, and everything seemed to have went > well until we started trying to use ITSM and noticed that it is incapable of > generating emails. The Email Engine itself works, so our custom > applications that don’t use the NTE subsystem are fine, but most other > emails from ITSM simply don’t get generated. > > > > In my Filter log, I see (in the example of Change Management) that it gets > to the filter > CHG:CRQ:NotificationGenerator_899_ModifyNotificationProcessControl`! and > pushes the data correctly, but after that I don’t see anything occur where > it would send an email. I do see that the Change Manager information is > pulled back in NTE:NPC:GetPreferences_150_PeopleSupportStaff, but beyond > that it doesn’t really do anything. > > > > So basically, my Production system is dead in the water because of this. > We’re on ITSM 7.0.3 Patch 9 and Patch 7000, and this only became an issue > after upgrading to SRM 7.6 Patch 1. Unfortunately, it looks like SRM > modified thousands of ITSM forms, fields, and workflow, so there is no good > way to tell what could have been affected by this. Also unfortunately, BMC > support has been less than helpful, trying to tell me it’s just a > performance problem, and not listening to me and for some reason thinking > that it only affects Approval emails. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Southern Union > > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
