I actually just marked the OOB ones as obsolete and set up my own mirroring the info except the phase name - working like a charm.
----- Original Message ----- From: Tommy Morris Newsgroups: public.remedy.arsystem.general To: [email protected] Sent: Wednesday, August 11, 2010 9:47 AM Subject: Re: Change Phase Names ** We changed the names so they display the approval name for our process. No issues so far except that we will have to remember to change the names again after every upgrade. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Wednesday, August 11, 2010 8:31 AM To: [email protected] Subject: Re: Change Phase Names ** Rick, I would not change phase names, specially with ITSM 7.5.1 I had a fairly deep conversation about this with BMC support, and I was convinced not to do it....I don't think it has been tested enough. With ITSM 7.6.1 or ITSM 7.6.2 maybe I would try it. Guillaume ------------------------------------------------------------------------------ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Rick Cook [[email protected]] Sent: Friday, July 30, 2010 8:47 AM To: [email protected] Subject: Re: Change Phase Names ** OK, I think I REALLY have it this time. The place to change the Approval Phase Names is in the APR:SYS-Approval Definition form, in the Phase Name field. You just type in whatever name you want to use rather than select from the Menu. Once you change it there, the change appears in the menus of both that form and the Approval Mappings form. Haven't tested the execution of those all the way through the Approval process, but it should work. Rick On Thu, Jul 29, 2010 at 5:27 PM, Rick Cook <[email protected]> wrote: So if the entries in that form don't affect anything, why are they there? The menus on the Approval Process form are generated from that form itself, like you hand-enter a value and then it appears in the menu. There is also an interface form that allows modification of the entries that we see in the menus, but it doesn't allow new entries. Has someone actually done what I am trying to do - alter the Phase Names used in the Approval Mapping forms? Rick On Thu, Jul 29, 2010 at 12:11 PM, pritch <[email protected]> wrote: Form is Approval Process Configuration - and no, I haven't seen it affect approval mappings, notifications, etc.. There is a panel for status flow that can alter the status the ticket goes to on approval / rejection - even if you don't change the phase name. On Thu, 29 Jul 2010 10:03:34 -0500, "Martinez, Marcelo A" <[email protected]> wrote: > Rick, > I'm not on 7.5 - but will be soon. > Does changing the phase names affect the approval mappings, notifications > to approvers, etc? I didn't find a form called Phase Management > Configuration on CM 7.0.03.. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Rick Cook > Sent: Thursday, July 29, 2010 7:30 AM > To: [email protected] > Subject: Re: Change Phase Names > > ** Never mind - I found it myself far more easily than I thought I would. > It's the Phase Management Configuration form. > > Rick > On Thu, Jul 29, 2010 at 8:27 AM, Rick Cook > <[email protected]<mailto:[email protected]>> wrote: > In CM 7.5, can we edit the Phase names referenced in the Approval Mappings, > i.e. add, remove, change the names? > > If so, how difficult is that to sync up with the rest of the Change and > Foundation data? > > Rick > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
