Hey Chris, this is a such reasonable request , one the many customers would use (not to say all the customers), that it makes you wonder what is the criteria for customer enhancement requests to make it through... Plus this request is not brain surgery, or something overly complicated, so why is it not being done? It may be worthwhile to try to get the name of the Service Desk product manager, and see what is going on. Maybe your enhancement request fell through the cracks
Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of strauss [[email protected]] Sent: Tuesday, August 31, 2010 3:21 PM To: [email protected] Subject: Re: SRM 7.6 Destroying ITSM 7.0.3 Email Generation? ** <RANT> I finally dug far enough into the Support Web to reach the docs for ITSM 7.6.03, and sure enough, they have STILL failed to re-add Login Name to the customer search tool set as I have been asking for ever since the Early Access program to ITSM 7.0 – when we first saw that it had been dropped after Help Desk 6.x. Since that means that every layer of the ticketing interface has to be customized in every module that we wish to deploy for production use; there’s nothing to look forward to in 7.6.03 for me but more pain. </RANT> Back to work in slimy guts of 7.6.00… Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
