Compare the laptops regional settings and see if there is a difference? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Guillaume Rheault Sent: Wednesday, September 01, 2010 10:27 AM To: [email protected] Subject: Re: Format of Date/Time Value not recognized
** Could it be some mis-configuration on the laptop itself? You may want to ask the Windows admin that imaged that laptop if he followed the proper procedure. Or maybe this laptop was not imaged by your IT department Guillaume ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [[email protected]] on behalf of [email protected] [[email protected]] Sent: Wednesday, September 01, 2010 10:25 AM To: [email protected] Subject: Re: Format of Date/Time Value not recognized ** Yes I fixed the user by setting a default locale but I'm wondering now why I had to set a default when everybody else's is blank? Thanks Vi On Sep 1, 2010, at 10:21 AM, Guillaume Rheault <[email protected]> wrote: ** In the User tool, under Tools -> Options, click on the Locale tab, and take a look at the Date/Time style Guillaume ---------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Vianna Vianna [[email protected]] Sent: Wednesday, September 01, 2010 10:10 AM To: [email protected] Subject: Format of Date/Time Value not recognized ** Hi all We are currently using ITSM 7.0 A user has a new Remedy client install on his new laptop. When he attempts to update older tasks/change or incidents, he is receiving an error: "Format of date or time value is not recognized... (ARERR 9376)" When I compare the same tickets on my system it looks like the date formatis reversed on his laptop ie: 30/08/2010 12:00:00 AM vs 08/30/2010 12:00:00 AM Would this be a Remedy installation configuration issue, or does anybody know if it would be the formatting of his PC system clock causing this? Thank you! Vi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
