Dear all, We are faced with a little dilemma. We have ITSM 7.3 (Helpdesk, Problem, Asset) all with patch 8.0 We have installed Change Management 7.3 and planning to bring it to the same patch level as the rest the ITSM modules. We can install CM patch 7.0 or Patch 9.0!! CM patch 7.0 will first put the rest of ITSM modules at patch 7.0 and then we can apply patch 9.0 to all modules after that. Patch 9.0 will be needed since we are thinking about upgrading to 7.5 later this year. So patch 9.0 I guess is a must for 7.5. After applying patch 7.0 (today) and to my surprise the whole application looks as if it were out of the box. Hardly a single field, form or workflow shows any of the customization we did. Luckily we took a copy of the database and back up all the binaries etc... So what to do next? Leave change unpatched will not make sense.
Try to patch it to a patch less than 7.0 and a patch that would not overwrites the customization could be an option but as it states in the release notes of ARS 7.5, ITSM should be at patch 9.0 at least. Keep patch 7.0, apply patch 9.0 and then import all the customization? Any thought on this? Many thanks in advance, frex. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
