Hi Radhika,
For this error you need to install the latest patch for mid tier this will resolve your issue. _______________________________________________________ Thanks and regards, Ravi Chandra Ramagiri BMC Remedy Administrator GSS Infotech, Block B, Third Floor, Cyber Gateway, Hi Tech City, Hyderabad, Andhra Pradesh, India 500081. Direct: 91-40-44556600-315 Mobile no: + 91-9985794493 E-mail id: ravi.ramag...@gssinfotech <mailto:[email protected]> |Web: www.gssinfotech.com <mailto:[email protected]> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Teresa Fannin Sent: Monday, September 20, 2010 1:48 AM To: [email protected] Subject: Re: Caught Exception Errors ** We had to gp to version 5.5.30 of Apache Tomcat to fix our caught exception errors. version ar 7.0.1 patch 6 and Mid tier 7.1 patch 7. Hope this helps. Not using Mozilla as far as I know. Teresa -----Original Message----- From: Aluru, Radhika <[email protected]> To: [email protected] Sent: Tue, Sep 14, 2010 3:51 am Subject: Caught Exception Errors ** Hi List, Users are getting Caught Exception Invalid object error while accessing Remedy application. This is happening for some users and with all the versions of Internet Explorer. I searched in BMC knowledge base and found that the reason is Midtier sending clientcore.js file of Mozilla instead of clientcore.js file of Internet Explorer. Internet Explorer then will not recognize the file that midtier sent and throws Exception error. My questions are 1. Why midtier is not able to recognize the client browser type? 2. What is the problem if we delete clientcore.js file of Mozilla in the midtier server? Any ideas to resolve this issue is more appreciated. Thanks a lot. Regards, Radhika Aluru | Remedy Admin | Direct Line: +1 713 214 8270 | Mobile: 00919177708021 **************************************************************** Confidentiality Note: The information contained in this message, and any attachments, may contain confidential and/or privileged material. It is intended solely for the person(s) or entity to which it is addressed. Any review, retransmission, dissemination, or taking of any action in reliance upon this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. **************************************************************** _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
