Have you checked the availability in the staff member's People form. There is an Available/Unavailable selection you can set per group for each people record.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kali Obsum Sent: Tuesday, September 21, 2010 7:20 AM To: [email protected] Subject: Re: Incident Ownership - ITSM 7.6 ** Yup, I captured the workflow and seems like there's something wrong with this AL: HPD:INC:Owner_011_SetID!=Q as it assigns the Full Name to the Owner Login ID field. However, I cannot find any relevant information on the BMC Support Site regarding this. Regards, Kali ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger Justice Sent: Tuesday, 21 September 2010 6:17 PM To: [email protected] Subject: Re: Incident Ownership - ITSM 7.6 ** Capture the workflow I think it is a known issue that you will need to fix. -----Original Message----- From: Kali Obsum <[email protected]> To: arslist <[email protected]> Sent: Tue, Sep 21, 2010 2:31 am Subject: Incident Ownership - ITSM 7.6 ** Hi, Has anybody encountered this error when assigning an individual as an Owner of an Incident ticket? (Incident Owner Support Group details is already filled out) "This individual is currently unavailable for ownership" Happens even if I try using other groups or other individuals. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
