Upgrade of CMDB 2.1 to BMC Atrium Core 7.5 failing with return code 1003

[Nathan Foy]

Successfully upgraded ARS 7.5 but continue to receive the same error
(code 1003) when attempting to upgrade our CMDB 2.1 to BMC Atrium Core
7.5.00 patch 005..


The installation of BMC Atrium Core 7.5.00 patch 005 failed. The
following features failed to install:

BMC Atrium CMDB


com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK
command ("C:\​​DOCUME~1\​​support\​​LOCALS~1\​​Temp\​​ Utilities\
rik\​​rik.exe" setsvrinfo -x ETNMEM2AP17 -t 51000 -u demo -p -l "D:\
Program Files\​​ BMC Software\​​AtriumCore2" -n BMCAtriumCMDB -o 257
-v ""D:\​​Program Files\​​AR System Applications\​​ ETNMEM2AP17\​​BMC
Service Level Management\​​bin;D:\​​ Program Files\​​AR System
Applications\​​ETNMEM2AP17\​​BMC Remedy Incident Management\​​bin;D:\
Program Files\​​AR System Applications\​​ETNMEM2AP17\​​BMC Remedy
Change Management\​​b;D:\​​Program Files\​​AR System\
ETNMEM2AP17;D:\​​Program Files\​​AR System\​​ETNMEM2AP17\
pluginsvr;\​​"D:\​​Program Files\​​AR System\​​ ETNMEM2AP17\
arealdap\​​";D:\​​Program Files\​​AR System\​ ​ETNMEM2AP17\
ardbcldap;D:\​​Program Files\​​BMC Software\​​AtriumCore2\​​cmdb\
server\​​bin") returned an exit code of 1003, which was interpreted as
a failure

Atrium Impact Simulator Engine

Installation was skipped because BMC Atrium CMDB failed to install



Any ideas...suggestions....insight would be greatly appreciated.

Thanks,

Nathan Foy
Remedy & Systems Support
IBM Global Technology Services

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