If you turn on the SQL logs and restart the server do you see any errors?

Fred

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of [email protected]
Sent: Wednesday, September 22, 2010 2:40 PM
To: [email protected]
Subject: Reposting because we really our running out of options, and need help: 
UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for 
relational operation (ARERR 313)

** 
I am reposting this since I did not get any replies and we are running out of 
options.
 I am still hoping that someone has an idea or a suggestion on what we can try. 
 We have this issue escalated with BMC and been looking for a 
reason/solution/fix for 2 weeks now. 

***********************************************

We have a total of 9 servers (3 dev, 3 test and 3 prod).  Each of them have 
different applications running (1 has old ITSM 4 and 5 mixed, 1 has home-grown 
apps with some web apps and the last one is 100% web home-grown apps). They all 
are in the process of being upgraded from 7.0.01 patch 008 to ARS 7.5 patch 006.

All 3 dev have been upgraded and 1 test server was also upgraded.
On 2 of the 3 dev server and on the test server we get the same error at 
start-up: 
 390600 : Data types are not appropriate for relational operation (ARERR 313) 
only at start-up of the server.
The third dev server has no error.
None of the servers had that error before the upgrade.

The applications on all 3 dev servers were tested and we cannot get reproduce 
the error at all. Only shows up at startup

Since we were not able to get any information from the Logs beside the error 
showing in the arerror.log, we decided to take a more drastic approach:
After doing a backup:

Deleted all the filters , restarted the server ==> error still shows up
Deleted all the escalation, restarted the server ==> error still shows up
Opened all the forms that have table fields, checked the Table field Properties 
and deleted the forms that had errors on those table fields ==> error still 
shows up
We are about to do the same with View forms.

We are running out of things to delete. And we do not feel confident in 
upgrading our production servers with this error in our logs.

I am running out of ideas. Anyone?
Really need suggestions, ideas, help.  

both are ARS 7.5 patch 6  [ Home grown apps on one server and old ITSM (mix of 
4 and 5) with no longer working ITSM workflow just the forms ]
SQL 2005 (remote database)
Win 2003 sp2 servers


Thank you,

Pascale Boyer
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:[email protected]

http://www.daimler-trucksnorthamerica.com 

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