Christopher, We have a similar situation with dialog on top of dialog...the second dialog sometimes opens behind the first...to 'fix' this I personally Alt-Tab to another window and then back and it displays properly...but I have not found a fix for it....I have not noted the same behavior in the Web client though (which is what my customer base uses) so I haven't worried too much about the issue.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Thursday, October 07, 2010 6:53 AM To: [email protected] Subject: Client Tool Strange Behavior - Anyone see this before Hey Fellow Listers, Environment info: Remedy 7.1 Patch 9 Client 7.1 Patch 9 DB Oracle 10g OS SUN 5.9 Desktops Windows XP SP3 We are experiencing Error popup messages that appear to go behind a current Open Dialog box, when the user trying to save their data and there is some kind of business rule violation on some data element in the Dialog box. Here is what happens. We have a list of records that a user works with listed in a table. They click to open one of those records and it opens a Dialog box and displays the data for them to edit. They click on a button on that first Dialog box and that opens yet another Dialog box in front of the first Dialog box where the user enters specific information related to the first dialog box and saves it by clicking on a save button. It passes that data from the second Dialog box to a table on the DB. If the user make a invalid update or addition and they try to save this second dialog box an Error popup message is displayed providing the error code and error message along with a continue button which takes them back to the second Dialog box and sets the focus to the offending field. However, when this occurs the Error popup message appears behind the second Dialog box. Now here is the funny part, it does not happen all the time and when it does happen if you just sit and wait the Error popup message will reappear in front of the second dialog box as it should have in the first place. Some times it dispalys in a few seconds, some times it takes a very long time and then other times on the second Dialog box the error message popup up just like it should always do without delay or hiding itself. Like I said very strange behaviour and was wondering if anyone has every experienced that before and if so how did you get it resovled. Christopher Pruitt Business Consulting III HP Enterprises Services [email protected] www.hp.com<http://www.hp.com/> Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
