I haven't had it happen on dialog boxes specifically, but I have seen similar issues. (i.e. I have multiple apps open in XP, (like Excel and ARS User). I do a File Open and choose a form to open in the User tool. Windows will put the Excel app on top of Remedy and until I go to some other app and come back to Remedy the form I opened will not display.)
It seems to happen when I have multiple copies of the User tool open. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Thursday, October 07, 2010 12:13 PM To: [email protected] Subject: Re: Client Tool Strange Behavior - Anyone see this before I wonder if this is something to do with the specific version/patch of the ARS or the OS type of the client? I have used XP for the most part over the past few years and recently switched to Windows 7, and have personally not seen this issue where a second dialog window opened from within a dialog goes behind the first.. They have opened in the front and allowed me to have control on it right away. As a workaround in your case, try a Gain Focus action on the first field you want focus on, on window open and see if that forces the window to the foreground. Joe -------------------------------------------------- From: "LJ LongWing" <[email protected]> Sent: Thursday, October 07, 2010 10:18 AM Newsgroups: public.remedy.arsystem.general To: <[email protected]> Subject: Re: Client Tool Strange Behavior - Anyone see this before > Christopher, > We have a similar situation with dialog on top of dialog...the second > dialog > sometimes opens behind the first...to 'fix' this I personally Alt-Tab to > another window and then back and it displays properly...but I have not > found > a fix for it....I have not noted the same behavior in the Web client > though > (which is what my customer base uses) so I haven't worried too much about > the issue. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Pruitt, Christopher (Bank of > America Account) > Sent: Thursday, October 07, 2010 6:53 AM > To: [email protected] > Subject: Client Tool Strange Behavior - Anyone see this before > > Hey Fellow Listers, > > Environment info: > Remedy 7.1 Patch 9 > Client 7.1 Patch 9 > DB Oracle 10g > OS SUN 5.9 > Desktops Windows XP SP3 > > > We are experiencing Error popup messages that appear to go behind a > current > Open Dialog box, when the user trying to save their data and there is some > kind of business rule violation on some data element in the Dialog box. > > Here is what happens. We have a list of records that a user works with > listed in a table. They click to open one of those records and it opens a > Dialog box and displays the data for them to edit. They click on a button > on > that first Dialog box and that opens yet another Dialog box in front of > the > first Dialog box where the user enters specific information related to the > first dialog box and saves it by clicking on a save button. It passes that > data from the second Dialog box to a table on the DB. If the user make a > invalid update or addition and they try to save this second dialog box an > Error popup message is displayed providing the error code and error > message > along with a continue button which takes them back to the second Dialog > box > and sets the focus to the offending field. > > However, when this occurs the Error popup message appears behind the > second > Dialog box. Now here is the funny part, it does not happen all the time > and > when it does happen if you just sit and wait the Error popup message will > reappear in front of the second dialog box as it should have in the first > place. Some times it dispalys in a few seconds, some times it takes a very > long time and then other times on the second Dialog box the error message > popup up just like it should always do without delay or hiding itself. > > Like I said very strange behaviour and was wondering if anyone has every > experienced that before and if so how did you get it resovled. > > > Christopher Pruitt > Business Consulting III > HP Enterprises Services > [email protected] > www.hp.com<http://www.hp.com/> > > > Confidentiality Notice: This message and any files transmitted with it are > intended for the sole use of the entity or individual to whom it is > addressed, and may contain information that is confidential, privileged, > and > exempt from disclosure under applicable law. If you are not the intended > addressee for this e-mail, you are hereby notified that any copying, > distribution, or dissemination of this e-mail is strictly prohibited. If > you > have received this e-mail in error, please immediately destroy, erase, or > discard this message. Please notify the sender immediately by return > e-mail > if you have received this e-mail by mistake. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
