We were able to get the website pages working on a test server, where
some of the default group policy restrictions and permissions were
rolled back.  So it's for sure a local permissions problem.  

Thanks for the input from all.


Mike Luttmann
Fort Carson NEC


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of strauss
Sent: Wednesday, October 13, 2010 1:11 PM
To: [email protected]
Subject: Re: Crystal Server 2008 Setup

I don't know how you set this up, and I am still on Crystal Reports
Server XI not 2008 (which I heard somewhere was actually not compatible
with mid-tier - or at least the licensing was not), but are you running
mid-tier on the tomcat web, NOT IIS, and Crystal on .NET, NOT java?  In
my experience keeping crystal on .NET and IIS and mid-tier on tomcat jvm
AND web eliminates almost all problems with shared resources (there are
none).

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center http://itsm.unt.edu/ 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Luttmann, Michael W CTR USA
NETCOM/9TH SC A 7TH SC
Sent: Wednesday, October 13, 2010 12:58 PM
To: [email protected]
Subject: Re: Crystal Server 2008 Setup

Joe,

No, this is not a Mid-Tier issue.  Mid-Tier works fine.

This is specifically for what used to be our "InfoView" website (which
my customer used, until it broke) and related "CMC" or "Business Objects
Launchpad" (now "CmcApp"?) configuration pages.  None of them work, not
even from the server itself.


Mike Luttmann
Fort Carson NEC


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, October 13, 2010 11:44 AM
To: [email protected]
Subject: Re: Crystal Server 2008 Setup

By "configuration pages" do you mean the Mid-Tier Configuration pages?

If so, if you do not have any customizations to any of the Mid-Tier jsp
pages, feel free to reinstall it. It will not impact your applications.

If you have made customizations, document these changes, so you can copy
them to the OTB jsp pages after re-installing the Mid-Tier application..

If you do not mean the Mid-Tier "configuration pages", what pages are
you talking about?

Joe

--------------------------------------------------
From: "Luttmann, Michael W CTR USA NETCOM/9TH SC A 7TH SC" 
<[email protected]>
Sent: Tuesday, October 12, 2010 5:44 PM
Newsgroups:   public.remedy.arsystem.general
To: <[email protected]>
Subject: Crystal Server 2008 Setup

> For compatibility-matrix reasons, we decided to do an upgrade from 
> Crystal Server XI to Crystal Server 2008 (which sounds odd).  Anyway, 
> after install, none of the configuration pages work (404 errors).  We 
> figure it could be permissions-related, considering the "Dept of 
> Defense" environment.  But since everything worked with CRSXI, and 
> nothing else changed, and it was an in-place and upgrade, we're
baffled.
>
> Attempted URL is http://<servername>:6405/CmcApp
>
> -- Win Server 2008
> -- IIS 6 (also testing with IIS 7)
> -- ARS 7.6.03
> -- Apache Tomcat 6
>
> Any ideas?
>
> Michael W. Luttmann
> Lead Remedy Developer
> Fort Carson NEC
>
> "Opportunity is missed by most people because it is dressed in 
> overalls and looks like work."  -- Thomas A. Edison

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