I will be out 10/14/10 and return back on 10/26/10. For Remedy issues, please submit a ticket and someone on the Remedy team will address.
Regards, >>> arslist 10/14/10 17:14 >>> Yes, the IT Service Management Suite Solution Pack (known internally to BMC as "blue pricing") includes the SRM application. You then need to purchase user capacity for the application - either through end user self-service licenses, the ITSM Suite user license, or through the Service Management Specialist user license - depending on your needs. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Thursday, October 14, 2010 1:54 PM To: [email protected] Subject: Re: ITSM and SRM ** David, Blue Pricing, Suite Licenses - ITSM Suite (the whole shebang) 7.6.3 - includes SRM? Thank you! Claire ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Thursday, October 14, 2010 2:48 PM To: [email protected] Subject: Re: ITSM and SRM ** Hi Claire, It depends what you mean by "ITSM 7.6.3 package". SRM is included in the IT Service Management Suite Solution Pack. You get all the Service Support applications as part of the Solution Pack and then purchase capacity against the applications you plan to use. SRM is not included with the ITSM applications themselves sold a la carte under legacy pricing (i.e. the selling model that isn't Suite oriented). -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Thursday, October 14, 2010 12:28 PM To: [email protected] Subject: ITSM and SRM ** I need some clarification.... Is SRM included in the ITSM 7.6.3 package? Please don't tell me to ask my salesman... he will have to ask someone who will have to ask someone else.... Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [email protected] _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
