Hello Fellow Arlisters!!! I have a Unique Challenge in Implementing and Configuring the Remedy ITSM product for our client. As of now, there is no Formal Process in place, for managing service desk, change management(they are using a Word template which goes across different groups for releasing a Change request).
If anyone had the responsibility to Implement the ITIL Incident Management and Change Management processes how did you guys go about educating the users and Implementing it? Your response would be greatly appreciated!!! Matt _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
