Wow Kelly! --- Thanks for the good info! I have a similar issue. though it is on ITSM 7.0.03 / ARS7.1
To reproduce: Create a change request, fill out all required fields and one worklog entry. Save. Close change request <<first image>> Re-open change request. Add 2 or 3 additional work info entries. <<second image>> Click view button for work info history. Modify the first work info entry you created. ***notice that the first work info you created, although you modified it, was not modified. The last work info you created disappeared and was replaced by the ‘modified’ one. <<third image>> <<fourth image>> I don’t know if this is a defect or if other are experiencing this.. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kelly Deaver Sent: Friday, October 15, 2010 1:39 PM To: [email protected] Subject: Are you on 7.6 ITSM? Your work infos may be disap pearing! ** We found at FAA that our work infos were disappearing sometimes
